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Mini guides: Effective communication - ebook
Mini guides: Effective communication - ebook
Seria kieszonkowych poradników językowo-biznesowych pomoże Ci poszerzyć słownictwo i wiedzę w różnych dziedzinach. Książeczki zawierają tematycznie zgromadzone pojęcia i zagadnienia, a także ich tłumaczenia. Bądź specjalistą w swojej dziedzinie, również w kręgach obcojęzycznych!
| Kategoria: | Angielski |
| Zabezpieczenie: |
Watermark
|
| ISBN: | 978-83-64340-16-1 |
| Rozmiar pliku: | 879 KB |
FRAGMENT KSIĄŻKI
George Sandford
English language guide to effective communication
1. An introduction to communication
Effective communication is an essential life and work skill and something that we use every day. Key areas of work based communication involve giving, receiving, seeking and exchanging information, expressing feelings and opinions, understanding others, dealing with conflict and behaving assertively. However, just because we can talk and listen, doesn’t automatically make us good communicators and there are many things that can go wrong.2. Some factors that cause communication problems
Poor listening
Listening is a skill and many people simply do not pay attention. They are thinking about what they want to say or just not concentrating. Afterwards, they fill in the gaps with their own imagination or what they believe was said.
Jumbled thinking
If somebody is not clear in their own mind what they want to say then their message is likely to be unclear. If it is ambiguous, it can be misinterpreted and somebody could easily get the wrong end of the stick.
Poor articulation
Some people find it difficult to express themselves clearly and struggle to get their point across.
Too many cooks
They say that too many cooks spoil the broth and in an organisation and in an organisation with different bosses giving mixed messages, it’s easy to become confused.
Long communication chains
The more times a message is passed on, the more likely it is to become corrupted. You may have played Chinese Whispers where a message is privately communicated ten times; the final message is nothing like the first!
----------------------------------- ---------------------------------------------
seeking trying to get
exchanging swapping
automatically as a natural consequence
to pay attention to focus and give full attention
fill in the gaps provide missing information
ambiguous having two possible meanings
to misinterpret to come to the wrong conclusion
to get the wrong end of the stick to get the wrong understanding of something
struggle fight against, find difficult
to get a point across communicate a message
too many cooks too many people involved
corrupted damaged, changed
----------------------------------- ---------------------------------------------
Glossary
seeking – poszukiwanie
exchanging – wymiana
assertively – asertywnie, stanowczo
automatically – odruchowo, automatycznie
to pay attention – uważać, zwracać uwagę
fill in the gaps – wypełniać luki
jumbled – wymieszane, w bezładzie
ambiguous – dwuznaczny, niejednoznaczny
misinterpret – błędnie zinterpretować
get the wrong end of the stick – źle zrozumieć
articulation – sformułowanie, wymowa
to struggle – mieć trudnosci, usiłować
get a point across – przekazać swoje zdanie na jakiś temat
too many cooks – zbyt wiele osób zaangażowanych
corrupted – uszkodzony, zniekszatłcony3. How good is your communication?
Tick which answers apply to you, then add up your score.
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| | Question | Never | Sometimes | Often | Always |
| | | | | | |
| | | 1 | 2 | 3 | 4 |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 1 | I can follow directions well | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 2 | I give clear instructions | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 3 | I take accurate telephone messages | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 4 | I remember names when introduced to people | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 5 | I write clear emails | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 6 | I write concise and effective reports | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 7 | I reply promptly to emails and phone calls | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 8 | I keep people informed and updated | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 9 | I can express my needs assertively | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 10 | I am able to disagree without getting angry | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 11 | I concentrate well when listening | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 12 | I confidently give effective presentations | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 13 | I communicate effectively in meetings and conference calls | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 14 | I respond well to questions in meetings and presentations | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 15 | I can give persuasive arguments | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
Score
------- --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
31-40 Well done! You’re the bee’s knees! You communicate effectively in a range of skills when transmitting and receiving information.
21-30 Not bad - You are certainly on the road to effective communication but there are still a few skills that you need to brush up on.
11-20 Oh dear! Your communication is rather hit and miss which is sure to cause some misunderstandings - better get reading this guide straight away!
0-10 Hello! Are you receiving me? Maybe you just like the sound of your own voice or maybe you are in a world of your own. Whatever it is, recognise that communication is an essential work skill and that with a bit of effort, it can be mastered.
------- --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
------------------------------------- ---------------------------------------------------
to give or follow directions instructions about how to find or get somewhere
concise brief, short, to the point
promptly quickly
persuasive influential
the bee’s knees the best
on the road to (somewhere) moving towards achieving something
brush up on to improve
hit and miss in consistent
to like the sound of your own voice to enjoy talking and listening to yourself
to be in a world of your own in a dream, unaware of your immediate environment
------------------------------------- ---------------------------------------------------
Glossary
follow directions – postępować według wskazówek
concise – zwięzły ścisły
promptly – od razu, niezwłocznie
persuasive – przekonujący, istotny
the bee’s knees – najlepszy, ,,debeściak”
on the road to – na dobrej drodze
to brush up on – doskonalić, podszlifować
hit and miss – bezplanowy, (metoda) prób i błędów
to like the sound of your own voice – upajać się własnym głosem
to be in a word of your own – żyć we własnym świecie, śnić na jawie
English language guide to effective communication
1. An introduction to communication
Effective communication is an essential life and work skill and something that we use every day. Key areas of work based communication involve giving, receiving, seeking and exchanging information, expressing feelings and opinions, understanding others, dealing with conflict and behaving assertively. However, just because we can talk and listen, doesn’t automatically make us good communicators and there are many things that can go wrong.2. Some factors that cause communication problems
Poor listening
Listening is a skill and many people simply do not pay attention. They are thinking about what they want to say or just not concentrating. Afterwards, they fill in the gaps with their own imagination or what they believe was said.
Jumbled thinking
If somebody is not clear in their own mind what they want to say then their message is likely to be unclear. If it is ambiguous, it can be misinterpreted and somebody could easily get the wrong end of the stick.
Poor articulation
Some people find it difficult to express themselves clearly and struggle to get their point across.
Too many cooks
They say that too many cooks spoil the broth and in an organisation and in an organisation with different bosses giving mixed messages, it’s easy to become confused.
Long communication chains
The more times a message is passed on, the more likely it is to become corrupted. You may have played Chinese Whispers where a message is privately communicated ten times; the final message is nothing like the first!
----------------------------------- ---------------------------------------------
seeking trying to get
exchanging swapping
automatically as a natural consequence
to pay attention to focus and give full attention
fill in the gaps provide missing information
ambiguous having two possible meanings
to misinterpret to come to the wrong conclusion
to get the wrong end of the stick to get the wrong understanding of something
struggle fight against, find difficult
to get a point across communicate a message
too many cooks too many people involved
corrupted damaged, changed
----------------------------------- ---------------------------------------------
Glossary
seeking – poszukiwanie
exchanging – wymiana
assertively – asertywnie, stanowczo
automatically – odruchowo, automatycznie
to pay attention – uważać, zwracać uwagę
fill in the gaps – wypełniać luki
jumbled – wymieszane, w bezładzie
ambiguous – dwuznaczny, niejednoznaczny
misinterpret – błędnie zinterpretować
get the wrong end of the stick – źle zrozumieć
articulation – sformułowanie, wymowa
to struggle – mieć trudnosci, usiłować
get a point across – przekazać swoje zdanie na jakiś temat
too many cooks – zbyt wiele osób zaangażowanych
corrupted – uszkodzony, zniekszatłcony3. How good is your communication?
Tick which answers apply to you, then add up your score.
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| | Question | Never | Sometimes | Often | Always |
| | | | | | |
| | | 1 | 2 | 3 | 4 |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 1 | I can follow directions well | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 2 | I give clear instructions | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 3 | I take accurate telephone messages | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 4 | I remember names when introduced to people | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 5 | I write clear emails | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 6 | I write concise and effective reports | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 7 | I reply promptly to emails and phone calls | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 8 | I keep people informed and updated | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 9 | I can express my needs assertively | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 10 | I am able to disagree without getting angry | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 11 | I concentrate well when listening | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 12 | I confidently give effective presentations | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 13 | I communicate effectively in meetings and conference calls | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 14 | I respond well to questions in meetings and presentations | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
| 15 | I can give persuasive arguments | | | | |
+-----------+------------------------------------------------------------+-----------+-----------+-----------+-----------+
Score
------- --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
31-40 Well done! You’re the bee’s knees! You communicate effectively in a range of skills when transmitting and receiving information.
21-30 Not bad - You are certainly on the road to effective communication but there are still a few skills that you need to brush up on.
11-20 Oh dear! Your communication is rather hit and miss which is sure to cause some misunderstandings - better get reading this guide straight away!
0-10 Hello! Are you receiving me? Maybe you just like the sound of your own voice or maybe you are in a world of your own. Whatever it is, recognise that communication is an essential work skill and that with a bit of effort, it can be mastered.
------- --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
------------------------------------- ---------------------------------------------------
to give or follow directions instructions about how to find or get somewhere
concise brief, short, to the point
promptly quickly
persuasive influential
the bee’s knees the best
on the road to (somewhere) moving towards achieving something
brush up on to improve
hit and miss in consistent
to like the sound of your own voice to enjoy talking and listening to yourself
to be in a world of your own in a dream, unaware of your immediate environment
------------------------------------- ---------------------------------------------------
Glossary
follow directions – postępować według wskazówek
concise – zwięzły ścisły
promptly – od razu, niezwłocznie
persuasive – przekonujący, istotny
the bee’s knees – najlepszy, ,,debeściak”
on the road to – na dobrej drodze
to brush up on – doskonalić, podszlifować
hit and miss – bezplanowy, (metoda) prób i błędów
to like the sound of your own voice – upajać się własnym głosem
to be in a word of your own – żyć we własnym świecie, śnić na jawie
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