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8D in Practice: From Customer Complaint to Verified Root Cause - ebook
8D in Practice: From Customer Complaint to Verified Root Cause - ebook
8D in Practice is a practical guide to solving quality problems—from the first response to a customer complaint to verified root cause and proven corrective action. It explains how to build an effective team, define the problem precisely, implement containment, distinguish occurrence causes from non-detection causes, and test hypotheses using evidence. The book covers 5 Why, Ishikawa diagrams, IS/IS NOT analysis, change analysis, process mapping, data analysis, controlled reproduction, and reversal testing. It includes a detailed automotive case study, additional examples from logistics and services, an 8D report quality audit, and a complete ready-to-use 8D form. Written for quality engineers and managers, manufacturing teams, suppliers, and professionals responsible for corrective actions, this book focuses on disciplined reasoning, practical application, and solutions that prevent recurrence.
| Kategoria: | Management |
| Język: | Angielski |
| Zabezpieczenie: |
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| Rozmiar pliku: | 2,3 MB |