Peter Lyle DeHaan

WARNING: this book is a master’s thesis (1998) and contains academic research. It’s made available primarily to aid others who are conducting their own...

WARNING: this book is a PhD dissertation (2000) and contains academic research. It’s made available primarily to aid other academics who are conducting...

Do you have questions about writing? Publishing?  With over three decades of experience as a publisher, editor, author, and freelance writer, Peter...

Do you have questions about writing? Publishing? With over three decades of experience as a publisher, editor, author, and freelance writer, Peter Lyle...

Do you have questions about writing? Publishing? With over three decades of experience as a publisher, author, and freelance writer, Peter Lyle DeHaan...

Growing your business sounds easy. But successful sales and marketing is hard.  Is your business failing to realize its true potential? It might be...

Do you want to own a telephone answering service? Would you like a nice double-digit profit every month? A mature answering service can do that for...

The essential guide to healthcare call centers. Today’s healthcare call centers are overwhelmed with patient calls and the daily stresses of our busy...